Site Information – Terms and Conditions

Listed below are the details on using this site and the Terms & Conditions for goods and services provided by Skippy Grain Mills. All prices are in NEW ZEALAND DOLLARS – subject to change without notice. Products are shipped from Australia or Europe unless otherwise notified. All goods below $1,000.00 are exclusive of NZ GST or Duty. Currently 15% GST applies to kitchen appliance goods over NZ$1,000.00. This amount is payable by the customer at point of entry to New Zealand.

Terms & Conditions – By using the Skippy Grain Mills web site and/or other services, the customer (“you”) agree to the following terms and conditions (the “Terms & Conditions”). If you do not agree to these Terms & Conditions please do not use the site. Skippy Grain Mills is a trading name of Skippy Kitchenware Pty Ltd, ABN 74 766 269 316, PO Box 6887 Bundall Qld 4217 Australia. Skippy Grain Mills (“We”) reserves the right, at our discretion, to change, modify, add, or remove portions of this web site and these Terms & Conditions at any time. Whilst there has been every effort made to ensure this web site is accurate in the representation and specification of the products, pricing and delivery, there may be errors. If you find any errors, please contact us so we can continue to improve this web site and our service. The information and images contained in this web site are solely to inform users of this web site and cannot guarantee product usefulness or otherwise.

Privacy – On some pages, you may order products, make requests, and register to receive materials. The information collected for these sections is strictly confidential and only shared with shippers and payment processors specifically as needed. The types of personal information collected at these pages are: Your Name – Billing and Shipping Address(es) – Email address – Phone number. Credit Card details are not stored at this web site address – STRIPE and PayPal are the payment gateway providers. We use the information you provide about yourself when placing an order only to complete that order and subsequent orders if a customer account has been created. We do not share this information with outside parties except to the extent necessary to complete each order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Your IP address may be logged. IP addresses are used in fraud prevention and/or to prosecute perpetrators of fraud or other abuses. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.

Cookies are used in this website to ensure the correct use of the site function and log page visits, and must be enabled in all devices employed to use this website. If you do not wish to allow cookies, some functions may not work on this web site.

Order Processing – Approved Credit Card and PayPal payment orders are normally processed within 1-3 business days. Manual Invoiced EFT & Bank Deposit payment orders are normally processed within 1-3 working days of full payment clearance to the Skippy Grain Mills bank account. We reserve the right to refuse, cancel or modify any paid or un-paid order, at our sole discretion, without prior notification or explanation, at any time during the order and fulfilment process.

Dispatch – dispatch is normally within 1-3 working days from full payment clearance.

Delivery – delivery is normally within 1-3 weeks from dispatch, however some delays may accrue due to the COVID 19 pandemic.

Delivery – delivery of goods over 10kg (such as electric mills) is normally 3-6 weeks from our European suppliers.

Delivery Process – Every order is processed for NZ POST delivery according to the postage option selected by you at checkout. The delivery address nominated in the checkout form must be a street address in attendance by an authorised person to sign for the goods during business hours, OR a PO Box for signed receipt of goods in the POST shop. Semi-Commercial & Commercial products are shipped with an Insured Registered Courier Service, per charges listed on the Tax Invoice. All Skippy Grain Mills responsibility ends once the goods are picked up by a courier or any person, or leave our warehouse or our possession. There may be extra charges due to your action or inaction regarding delivery details and your availability to receive and sign for delivery. Ownership of goods transfers only when goods are paid in full including any extra delivery charges incurred.

Returns & Refunds – In line with New Zealand retail laws, we have a no-return policy. If the product is faulty, factory damaged or is an incorrect order fulfilment, you must contact us within 7 days of delivery receipt before returning any product. If we agree there is a valid case for a return, we will give written approval by email. Any goods returned without written approval are not obliged to be processed. If the goods are returned with a return approval, in their original condition, inspected and assessed to qualify, either a replacement or a refund to the proportional value, limited to the single order value amount excluding return freight costs will be made. Compensation on returned goods damaged in transit from mishandling or loss, are the sole responsibility of the associated courier company chosen by the customer and must be sought by the customer directly. If the goods are approved for return due to incorrect customer ordering, we reserve the right to charge a 10% re-stocking fee, plus any damages or missing product at cost.

Stock – Whilst every effort is made to keep stock of all items and update website stock level data, we cannot guarantee that stock will be available or display correctly on product pages. Due to high demand or large orders, items may become out of stock before or during the ordering process whilst still showing “In Stock” on the website. If this is the case, we will notify you ASAP regarding a back-order delivery date or refund.

Online Bank Deposits & Payment Gateway – We use the services of PaPal and STRIPE Payment Gateways for online Visa and MasterCard payments. By selecting the Credit Card or PayPal payment option at checkout. By selecting this option, using the online service and entering your PayPal or credit card and personal details therein, you agree to accept the Cybersource security features, terms and conditions. By creating a Skippy Grain Mills online account, you agree to and accept as sufficient the Skippy Grain Mills SSL & PCI Hosting Compliance website features. Visit Cybersource Privacy Statement for details.

Liability – Skippy Grain Mills is not liable to their customers or users of this web site, for any special, consequential or indirect loss or damage arising from or in relation to any good or service acquired from us. Skippy Grain Mills has no liability to their customers or users of this web site, for any loss of profits, or opportunity, any internal costs you incur, or any data you lose resulting from any goods or services acquired from us. These terms are governed by the laws of Queensland exclusively within 3 months of any claim or action.